What payment methods are accepted by Euro Floors London?

We accept card payments in-store only (Chip & PIN / Contactless via Visa, Mastercard, American Express) and direct bank transfers (BACS / CHAPS / Faster Payments).

Does Euro Floors London accept cash payments on installation sites?

No. For installer safety and financial transparency, our fitting teams cannot accept cash payments under any circumstances.

What is the standard payment milestone schedule for wood flooring installations?

Standard projects require a 50% material deposit upon contract confirmation to allocate timber stock, with the remaining 50% balance payable upon practical completion and final inspection.

Payment Policy & Accepted Methods

Last updated: October 2026. This policy outlines our approved payment methods, project deposit structures, invoicing via Xero, and strict on-site financial security standards.

1. Approved Payment Methods

To ensure complete financial transparency, client security, and compliance with UK anti-money laundering (AML) regulations, Euro Floors London accepts payments exclusively through the following two methods:

Card Payments

In-Store Only

Accepted exclusively at our showroom terminal at Kingston Business Centre, Chessington.

Visa, Mastercard, Maestro, Visa Debit
Apple Pay, Google Pay, Contactless
Secure Chip & PIN card terminals

Security Notice: For PCI-DSS compliance and customer fraud protection, we do not accept credit or debit card details over the telephone or by unencrypted email.

Direct Bank Transfer

Preferred Method

The standard and preferred method for residential installations, supply deliveries, and commercial contracts.

Faster Payments (instant settlement)
BACS (2-3 business days)
CHAPS (same-day high value transactions)

Official Invoicing: Verified bank account details (Sort Code, Account Number, IBAN) are stated directly on official VAT invoices issued electronically via Xero Accounting.

Strict No-Cash Policy on Site For the personal safety of our mobile installation teams and to adhere strictly to UK HMRC Anti-Money Laundering guidelines, our fitters, surveyors, and delivery drivers are not authorised to accept cash payments on-site under any circumstances.

2. Standard Payment Schedule

Payment structures depend on whether you are purchasing materials only or contracting full supply and professional installation:

A. Supply Only (Materials & Delivery)

100% Payment is required prior to material dispatch from our depot or collection from our Chessington showroom.

B. Supply & Installation Contracts (Residential)

Stage 1: 50% Booking Deposit Payable upon formal order confirmation. Secures timber allocation, initiates bespoke factory milling/finishing, and reserves specific fitting dates with our in-house team.

Stage 2: 50% Completion Balance Payable immediately upon practical completion of the installation, joint walkthrough inspection, and signed approval.

C. Commercial & Main Contractor Contracts

For commercial interior fit-outs and main contractor developments, milestone valuation schedules or 30-day end-of-month terms may be established following formal credit assessment and signed contract. Applicable CIS deductions and VAT Domestic Reverse Charge regulations are supported via Xero.

3. Electronic Invoicing & VAT Breakdown via Xero

All quotations, pro-forma invoices, deposit receipts, and final statements are generated through Xero Accounting. Invoices are delivered digitally via secure email with a direct link to view, download, or reconcile the document online.

All figures clearly display net amounts, standard UK Value Added Tax (VAT at 20%), and gross totals.
Paid invoices are immediately marked as reconciled and provide full documentation for property improvement records and warranties.

4. Fraud Prevention & Bank Details Verification

Euro Floors London Ltd will never email you during a project requesting payment to an alternative or updated bank account. If you ever receive any correspondence asking to change bank account details, do not send funds. Contact us immediately on our verified office number: +44 20 7371 9090.

5. Late Payments & Title of Goods

Legal title and ownership of all supplied wood flooring materials remains with Euro Floors London Ltd until full payment of all invoices has been received. In the event of unjustified late payment on commercial accounts, statutory interest will be charged in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.